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returns policy

If something's not quite right, at TOTAL OFFICE TEAM we are here to help.

 

No longer required

Unopened items in resalable condition, other than food stuffs, special order and non-catalogue/non-webstore items may be returned for full credit, with the exception of furniture items which are chargeable.  Just contact us by email or telephone up to 14 working days from the date of delivery to raise a return.

For dated products commencing January, there is a cut-off of the 10th of December of the year previous to the year to which such dated products relate, after which the product becomes non-returnable regardless of when the product is ordered.

 

Goods Damaged in Transit:

If any goods were damaged in transit, we require you to report it to us within two working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note with the word damaged. We will then arrange the collection and replacement items to be sent to you within 24 hours of you reporting this to us subject to stock availability.

 

Incorrect Goods and Shortages

If any goods are incorrect or missing, we require you to report it to us within two working days.  We will then arrange the collection and replacement items to be sent to you within 24 hours of you reporting this to us subject to stock availability.

 

Faulty Goods

The Company sells the goods with the benefit of the manufacturer's or publisher's warranty (whichever is applicable).