For the purposes of these Conditions "Conditions" means the standard terms and conditions of sale set out in this document, "the Company" means Total Office Team Limited and "goods" means any materials or services supplied by the Company. The ordering of goods from the Company will be considered to be an acceptance of these Conditions and where any condition conflicts with that of a customer's conditions of purchase, the Company's Condition shall apply. No amendment may be made to the following unless authorised in writing by a Director of the Company.
2. CREDIT ACCOUNTS
Prospective customers wishing to open a credit account should apply to the Company enclosing full details of address, two trade references and the name of their banker. Until the opening of an account has been confirmed by the Company, goods will only be supplied on a cash with order basis.
3. QUOTATIONS AND PRICING
All quotations are made at current prices, but are subject to alteration without notice and goods will be charged at prices and discounts ruling at the day of dispatch. The price and discount quoted will be applicable only to the quantity specified on the customer's enquiry. Any delivery times quoted are advisory only and may be subject to alteration dependent on suppliers' delivery to the Company. The Company cannot accept responsibility for any loss suffered by the customer in respect of delay or price increase beyond the Company's control.
Delivery dates quoted are given in good faith but shall not amount to any contractual obligation to deliver at the time quoted. No liability for direct or consequential loss arising from delay will be accepted. The Company normally make a delivery charge.
Orders sent in confirmation of telephone instructions should be clearly marked as such, otherwise costs incurred by the Company as a result of duplications of an order will be charged to the customer. The Company cannot accept responsibility for cancellation if not made in writing to the Company. Any works charges incurred by the Company in respect of cancellation of an order for non-stocked items, will be invoiced to the customer.
5. DAMAGE, LOSS IN TRANSIT AND SHORTAGES
If the items are visibly damaged on receipt either refuse or sign the carrier's delivery note with the word damaged. We will then arrange the collection and replacement items to be sent to you within 24 hours of you reporting this to us subject to stock availability. If any goods are incorrect or missing, we require you to report it to us within two working days. We will then arrange the collection and replacement items to be sent to you within 24 hours of you reporting this to us subject to stock availability.
No longer required, unopened items in resalable condition, other than food stuffs, special order and non-catalogue/non-webstore items may be returned for full credit, with the exception of furniture items which are chargeable. Just contact us by email or telephone up to 14 working days from the date of delivery to raise a return. For dated products commencing January, there is a cut-off of the 10th of December of the year previous to the year to which such dated products relate, after which the product becomes non-returnable regardless of when the product is ordered. If any goods were damaged in transit, we require you to report it to us within two working days.
7. WARRANTIES AND LIABILITIES
The Company sells the goods with the benefit of the manufacturer's or publisher's warranty (whichever is applicable).
8. VALUE ADDED TAX
Where applicable Value Added Tax will be charged at the rate ruling at the date of dispatch. Quotations are made exclusive of VAT.
9. RETENTION OF TITLE AGREEMENT
It is stated that title to any goods supplied by the Company does not pass to the customer until payment in full has been received, but the risk therein passes to the customer on point of delivery. "Retention of title agreement" means an agreement for the sale of goods to a company, being an agreement:-
A) Until such time as ownership passes to the customer, the Company has the right to repossess or otherwise recover the goods, and
B) under which, if the seller is not paid and the company is wound up, the seller will have priority over all other creditors of the company as respects the goods.
Unless otherwise specifically agreed in writing between the seller and the buyer, where goods are supplied on credit, accounts are payable 28 days following date of invoice.
If payment is not received, the Company reserves the right to withhold deliveries and to charge interest (both before and after judgment) at a rate of 3% per month or part month above the base rate of the National Westminster Bank Plc until payment is received in full, such interest being calculated on a daily basis. The Company reserves the right to terminate any contract without prejudice to our right to recover money due, in the event of a customer failing to comply with the Company's terms of payment.
The contract shall be governed and interpreted exclusively according to the Laws of England and shall be subject to the jurisdiction of the English Courts only.
12. ERRORS AND OMISSIONS
The Company reserves the right to amend any accidental error and omission without liability.